LATEST SALESFORCE CRT-261 TRAINING | CRT-261 DUMPS GUIDE

Latest Salesforce CRT-261 Training | CRT-261 Dumps Guide

Latest Salesforce CRT-261 Training | CRT-261 Dumps Guide

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CRT-261 Dumps Guide - CRT-261 Valid Test Question

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Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q35-Q40):

NEW QUESTION # 35
Cloud Kicks uses Service Cloud and Slack. For difficult casesm service agents wants to create a swarm in Slack to pull in in experts from multiple How should the consultant recommend an agent launch a swarm?

  • A. Dynamic Form
  • B. Apex Trigger
  • C. Scheduled flow
  • D. Quick Action

Answer: D


NEW QUESTION # 36
Universal conatiners has determined that case list views are slow to load because of the large number of cases in the system. Which two actions will improve the performance of the list views? Choose 2 answers

  • A. Reduce the number of fields displayed.
  • B. Restrict visibility of the views.
  • C. Remove filter criteria from the views.
  • D. Filter the views by case owner.

Answer: A,D

Explanation:
These are two actions that will improve the performance of the case list views that are slow to load because of the large number of cases in the system. Filtering the views by case owner will limit the number of records returned by the views and make them load faster. Reducing the number of fields displayed will also reduce the amount of data rendered by the views and improve their speed. Verified References: : https://help.
salesforce.com/s/articleView?id=sf.reports_listviews_bestpractices.htm&type=5 : https://help.salesforce.com/s
/articleView?id=sf.reports_listviews_create.htm&type=5


NEW QUESTION # 37
Which two configuration steps are required before quick actions can be used in Macros?

  • A. The specific quick action must be added to the case Feed.
  • B. Global Actions needs on the publisher layout.
  • C. The specific quick action must be added to the case record Type.
  • D. Quick Actions must be enabled in the org.

Answer: A,D


NEW QUESTION # 38
Universal Containers (UC) wants to automate the process of case creation. While conducting a business process review, the consultant learned that in some instances, customers provide UC with digital pictures of the problem. The average attachment size was 34 MB.
Which solution should a consultant recommend?

  • A. Outlook Integration
  • B. Web-to-Case
  • C. Email-to-Case
  • D. On-Demand Email-to-Case

Answer: C

Explanation:
Explanation
Email-to-Case is a Service Cloud feature that allows you to automatically create cases from incoming emails sent to your company's support addresses. Email-to-Case can handle emails with attachments up to 25 MB in size (minus any text in the email). Email-to-Case also preserves email formatting and supports HTML emails with embedded images. Email-to-Case is suitable for customers who provide digital pictures of their problems as attachments. Verified References: Service Cloud Consultant Certification Guide & Tips, Email-to-Case Overview


NEW QUESTION # 39
Cloud Kicks (CK) wants to increase the number of articles in its knowledge base while maintaining article quality. CK plans to allow all service agents to create articles.
What should the consultant recommend to create a vetting workflow to reduce the number of low-quality articles?

  • A. Reports and dashboards
  • B. Approval process
  • C. Flow with notifications

Answer: B

Explanation:
To maintain article quality while increasing the number of Knowledge articles, implementing an approval process for article creation is recommended. This process allows for the vetting of articles by subject matter experts or managers before publication, ensuring that only high-quality content is made available in the knowledge base.


NEW QUESTION # 40
......

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